The intent of this policy is to provide an easy solution and path to our client and other affiliates for refund with respect to services acquired from The Web Gurus LLC or our partners or affiliates (Collectively referred to as services).

A) Eligibility for Refund or cancellation

All the conditions need to be fulfilled for eligibility of this refund and cancellation policy:

  • If the discussion fails to deliver the expected results/delivery with the concerned team.
  • If the client/customer has raised the dispute on deliverables on email with concern project Manager or signing authority within the two days for delivery of deliverables.
  • If the due date of such invoice shall not be lapse.
  • If the project is not taken to be void unless the agreed upon payments are clear.
  • If the client never has been declared default in payment, If the contractual obligations have been compiled properly.

B) Refund or cancellation shall not  apply

  • If the required information for the successful completion of the project is not given to us at proper time.
  • If there is delay or failure in completion of the project due to improper communication from the client.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project.
  • If the project is billed hourly.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
  • If the client will not raise any dispute with respect to deployed employee performance till the last sprint of refunding invoice.
  • If the project has been used, accessed or completed and uploaded on the client’s server or repository.
  • If the client fails in compliance of clause A of this policy.

C) Limitation of Liability

Our liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. The Web Gurus LLC is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the delivery issue which has been communicated to The Web Gurus LLC in writing within stipulated time frame as mentioned herein above in clause A sub clause b which shall be restricted up to 10% of total paid invoices. 

D) Process for Refund

The refund will be processed through the original method of payments within 90 business days from the date of cancellation where the dispute is considered as refundable by The Web Gurus LLC. 

E) Terms & Conditions

You have agreed to these terms by engaging The Web Gurus LLC services .

If any administrative charges shall be applicable during the refund process it shall be borne by the client. 

F) Your Consent

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

F) Automatic Termination of service

Service contract will be terminated automatically without refund if:

  • If the client decides to terminate at anytime without a formal notice
  • If the client hires a current employee/contractor of the company without approval or payment of the set hiring fee to the company
  • If the client fails to provide proper requirement documentation for the project
  • If the client fails in compliance of clause A of this policy.

G) Inquiries, Concerns and Grievances

Should you have any concerns, grievances or issues with the use of the Website, the products sold, any related services, or this refund Policy, you can write to admin@thewebgurusllc.com